AYKAA POLICIES

At Aykaa, we are committed to ensuring your satisfaction with every purchase.
Please review our complete policy below for a smooth and transparent experience.

AYKAA UNBOXING POLICY

Unboxing Video Requirement

Whenever you receive an order from Aykaa, please record a complete unboxing video from start to end.

This video is mandatory for verification in case of:
• Damaged item
• Missing product
• Wrong product received

Importance of the Video

The unboxing video acts as valid proof and helps us verify concerns to provide a fair and quick resolution.

RETURN POLICY

Eligibility

Return is only available in case of a damaged product.

• Request must be initiated within 24–48 hours of delivery
• Product must be unused
• Original condition required
• All tags must be attached

Customer Responsibility

• Return and exchange shipments are entirely the customer’s responsibility
• All courier expenses must be borne by the customer
• If customer sends parcel themselves, they are fully liable
• In case of courier loss during return transit, customer bears full liability

Mandatory Unboxing Video

A valid unboxing video is compulsory for any damage-related return claim.

REFUND POLICY

When Refund Is Applicable

Refund is applicable only if the customer receives a damaged product.

The full amount will be refunded after:
• Returned product is received
• Product passes verification

Processing Time

Refunds are processed within 5 working days after verification.

Damage Reporting Window

• Any damage must be reported within 24 hours of delivery
• Claims raised after 24–48 hours may not be entertained

STORE CREDIT POLICY

We do not offer refunds for change of mind. Instead, we provide lifetime-valid store credit.

Store Credit Benefits

✔ Valid for lifetime
✔ Can be used anytime
✔ Redeemable via the same email ID used to place the order
✔ Applicable on any product across the website

EXCHANGE POLICY

Eligibility & Timeframe

• No-questions-asked exchange is allowed
• Request must be raised within 5 days of delivery
• Exchange can be for same or higher value product
• If higher value, difference amount must be paid

Pickup & Charges

• Pickup can be arranged from your address
• Pickup charges apply and must be paid by customer

Terms & Conditions

• Product must be unused with tags and packaging intact
• Once exchanged, no further return or exchange allowed
• For products not liked, lifetime store credit will be issued
• Orders placed using store credit are treated as exchange orders
• Store credit orders cannot be returned or exchanged again
• Refund not possible for change of mind

CANCELLATION POLICY

Time Limit

Cancellation request must be emailed to:
aykaa.info@gmail.com

Within 2 hours of placing the order.

Eligibility

• Only orders cancelled within 2 hours qualify for full refund
• If order is under dispatch, cancellation not allowed
• No cancellation requests accepted after 2 hours

Refund Processing

Approved refunds are processed within 5–7 working days.

Customer Agreement

The customer agrees not to dispute Aykaa’s final cancellation decision.

PREPAID ORDERS (IMPORTANT)

If a prepaid parcel is not accepted and returns to us (RTO):

• It can be re-dispatched
• Refund will not be provided
• Re-dispatch charges apply based on location

HOW TO INITIATE EXCHANGE OR STORE CREDIT

Click Here – Store Credit / Exchange

AYKAA EXPRESS DELIVERY POLICY

• Customers needing express delivery may contact us directly
• Additional express delivery charges apply
• Our team will assist promptly to process the express request

IMPORTANT NOTES

• Returns and exchanges apply only within specified conditions
• Aykaa reserves the right to reject requests not meeting policy criteria
• Customers must ensure safe return of the item to the designated address
• During festive or monsoon seasons, dispatch may take up to 6–7 working days

PRE-ORDER INFORMATION

Pre-order means the outfit is specially prepared after the order is placed and requires additional processing time.

• Suit set preparation time: 10–15 tentative working days
• Once ready, dispatched immediately
• Delivery time: 3–7 tentative working days depending on location

Please note: Once a pre-order is placed, it cannot be cancelled.

WE’RE ALWAYS HERE TO HELP

For any inquiries or assistance, feel free to reach out.
Your satisfaction matters deeply to us.