AYKAA POLICIES

At Aykaa, we are committed to ensuring your satisfaction with every purchase.
Please review our complete policy below for a smooth and transparent experience.

AYKAA UNBOXING POLICY

Unboxing Video Requirement

Whenever you receive an order from Aykaa, please record a complete unboxing video from start to end.

This video is mandatory for verification in case of:
• Damaged item
• Missing product
• Wrong product received

Importance of the Video

The unboxing video acts as valid proof and helps us verify concerns to provide a fair and quick resolution.

RETURN POLICY

Eligibility

Return is only available in case of a damaged product.

• Request must be initiated within 24–48 hours of delivery
• Product must be unused
• Original condition required
• All tags must be attached

Customer Responsibility

• Return and exchange shipments are entirely the customer’s responsibility
• All courier expenses must be borne by the customer
• If customer sends parcel themselves, they are fully liable
• In case of courier loss during return transit, customer bears full liability

Mandatory Unboxing Video

A valid unboxing video is compulsory for any damage-related return claim.

REFUND POLICY

When Refund Is Applicable

Refund is applicable only if the customer receives a damaged product.

The full amount will be refunded after:
• Returned product is received
• Product passes verification

Processing Time

Refunds are processed within 5 working days after verification.

Damage Reporting Window

• Any damage must be reported within 24 hours of delivery
• Claims raised after 24–48 hours may not be entertained

STORE CREDIT POLICY

We do not offer refunds for change of mind. Instead, we provide lifetime-valid store credit.

Store Credit Benefits

✔ Valid for lifetime
✔ Can be used anytime
✔ Redeemable via the same email ID used to place the order
✔ Applicable on any product across the website

EXCHANGE POLICY

Eligibility & Timeframe

• No-questions-asked exchange is allowed
• Request must be raised within 5 days of delivery
• Exchange can be for same or higher value product
• If higher value, difference amount must be paid

Pickup & Charges

• Pickup can be arranged from your address
• Pickup charges apply and must be paid by customer

Terms & Conditions

• Product must be unused with tags and packaging intact
• Once exchanged, no further return or exchange allowed
• For products not liked, lifetime store credit will be issued
• Orders placed using store credit are treated as exchange orders
• Store credit orders cannot be returned or exchanged again
• Refund not possible for change of mind

CANCELLATION POLICY

Time Limit

Cancellation request must be emailed to:
aykaa.info@gmail.com

Within 2 hours of placing the order.

Eligibility

• Only orders cancelled within 2 hours qualify for full refund
• If order is under dispatch, cancellation not allowed
• No cancellation requests accepted after 2 hours

Refund Processing

Approved refunds are processed within 5–7 working days.

Customer Agreement

The customer agrees not to dispute Aykaa’s final cancellation decision.

PREPAID ORDERS (IMPORTANT)

If a prepaid parcel is not accepted and returns to us (RTO):

• It can be re-dispatched
• Refund will not be provided
• Re-dispatch charges apply based on location

HOW TO INITIATE EXCHANGE OR STORE CREDIT

Click Here – Store Credit / Exchange

AYKAA EXPRESS DELIVERY POLICY

• Customers needing express delivery may contact us directly
• Additional express delivery charges apply
• Our team will assist promptly to process the express request

IMPORTANT NOTES

• Returns and exchanges apply only within specified conditions
• Aykaa reserves the right to reject requests not meeting policy criteria
• Customers must ensure safe return of the item to the designated address
• During festive or monsoon seasons, dispatch may take up to 6–7 working days

PRE-ORDER INFORMATION

Pre-order means the outfit is specially prepared after the order is placed and requires additional processing time.

• Suit set preparation time: 10–15 tentative working days
• Once ready, dispatched immediately
• Delivery time: 3–7 tentative working days depending on location

⁠For pre-orders, the mentioned working days do not include Saturdays, Sundays, and holidays, as these are not counted as working days.

Please note: Once a pre-order is placed, it cannot be cancelled.

WE’RE ALWAYS HERE TO HELP

For any Exchange or order-related queries, kindly connect with us directly on WhatsApp at 9773368504. Please note that this is an IVR number, and we do not receive inward calls on WhatsApp or phone.

If you would like to connect on a call, simply type “Call Me” on WhatsApp and our team will get back to you shortly.

For any inquiries or assistance, feel free to reach out.
Your satisfaction matters deeply to us.